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Cloud 311 Popularity Grows as Cities of All Sizes Move to Remotely Hosted CRM

Tod Newcombe

June 01, 2017 |

Government Technology |

Text |

1500-3000 Words

Response Location: United States, Sacramento, California

Traditional 311 operations can be costly to maintain, so the city of Sacramento implemented cloud CRM in order to cut costs and increase flexibility of operations. While there is still room to expand what is offered, this cloud-based solution does offer the "ability to set up and launch 311 quickly, without the need for IT staff to maintain the servers and networks."

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The Future of CRM and Customer Service: Look to Boston

Tod Newcombe

June 01, 2017 |

Government Technology |

Text |

Under 800 Words

Response Location: United States, Boston, Massachusetts

To better serve the Boston community, the city launched a mobile app to address gaps in traditional 311 hotline calls. Now, "nearly 60 percent of service requests come via digital channels" and city officials are better able to "track the city’s performance against a benchmark service-level agreement."

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Israel's surprising way of teaching skills for innovation

Inbal Arieli

April 27, 2017 |

Israel21c |

Text |

800-1500 Words

Response Location: Israel

Israeli children are behind when it comes to math and science standardized testing, yet Israel has a large number of startups. This is most likely due to the Israeli culture encouraging innovative thinking, including extracurriculars that directly require creative thinking and problem solving.

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Is This Tiny European Nation a Preview of Our Tech Future?

Vivienne Walt

April 27, 2017 |

Fortune |

Multi-Media |

Over 3000 Words

Response Location: Estonia

Since the collapse of the Soviet Union, the small outpost of Estonia has reinvented itself as the world’s digital pioneer. Everything from paying taxes to establishing companies is done online and takes minutes. Lawmakers even sign legislation using digital signatures, not fountain pens.

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The Data Donators

Mukul Devichand, Nick Holland

April 18, 2017 |

BBC |

Radio |

Over 15 Minutes

Response Location: United Kingdom, London, Greater London

Around the world, more and more people are launching projects through mobile apps that use smartphones to collect massive amounts of data for solving chronic issues. By asking thousands of volunteers to donate their data for the greater good, researchers can access data in quantities that were previously unobtainable.

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Dutch police use augmented reality to investigate crime scenes

Timothy Revell

November 21, 2016 |

New Scientist |

Text |

Under 800 Words

Response Location: Netherlands

Police officers often need to investigate a crime scene quickly, sometimes before other investigators can arrive. In the Netherlands, researchers and police are teaming up to develop an augmented reality system that allows remote investigators to watch a live video feed and provide suggestions and information in real time to officers on the ground.

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How Forensics Are Boosting the Battle Against the Wildlife Trade

Heather Millar

November 08, 2016 |

Yale Environment 360 |

Text |

1500-3000 Words

Response Location: Kenya, Mombasa

In recent years, advances in technologies such as genetics testing, forensic sciences, and online database management have allowed governments and organizations to tackle poaching and the illegal trade of wildlife at a whole new level. Where before law enforcement generally focused on capturing poachers and traders red-handed - usually resulting in the arrest of players low down on the chain - technology is helping investigators target the ringleaders and instigate preventative, rather than reactionary, measures.

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EGI: Filling in the gaps in law enforcement for the online wildlife trade

Julia John

October 03, 2016 |

Mongabay |

Text |

800-1500 Words

Response Location: United States, New York, New York

Protected species of animals and plants are illegally sold online mainly due to buyers and sellers having no knowledge of laws or the consequences to the ecosystem. Enforcement Gaps Interface (EGI) is a software which uses machine learning to determine if the animal product is illegal or not.

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Can this Texas county fix America's electronic voting problem?

Sarah Lai Stirland

September 16, 2016 |

Splinter |

Text |

1500-3000 Words

Response Location: United States, Travis County, Texas

Making sure that voting systems are fair and accurate has become a major concern in the wake of rigging allegations in the 2016 U.S. presidential election. Homomorphic encryption, now beginning to be used in the financial and healthcare industries, can anonymize voter data while creating a publicly available record that anyone can use to verify election results. The idea is being piloted in Travis County, Texas, the latest move in a push for more trustworthy voting systems.

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Microsoft: No Single Organization Can Close Skills Gap

Devin Thorpe

August 24, 2016 |

Forbes |

Multi-Media |

1500-3000 Words

Response Location: United States

Microsoft and Boys and Girls Clubs of America are partnering to expand access to computer science education. A pilot program in 25 clubs across the country exposed 1,000 kids and teens to the first two levels of a four-part coding series. Despite its promise, the program faces impact limitations and scaling challenges including a lack of experienced instructors.

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