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  • Ernie & Joe: Crisis Cops

    Jenifer McShane

    November 15, 2019 |

    HBO |

    Documentary |

    Over 15 Minutes

    Response Location: United States, San Antonio, Texas

    Two officers with the San Antonio Police Department's Mental Health Unit show how they respond to mental health crises with empathetic listening and de-escalation tactics rather than the traditional police tactics of command and control. The small unit can only handle a tiny percentage of the city's crisis calls. But the officers also run the training of all incoming police cadets, who now get 40 hours of Crisis Intervention Team training. This policing tactic works only because it exists within a well-developed system of mental health care in the city.

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