An AI is training counselors to deal with teens in crisis


Crisis hotlines and chat services are turning to technologies such as AI tools to help assist an oft-overburdened system. At The Trevor Project, AI is used as both a risk assessment tool and as a role-play simulator to train volunteer counselors to correspond with callers. Users of these tools stress that they are not a replacement for counselors, but rather a tool to help the humans in these roles.

Related Stories