Library Systems Embracing Their New Roles As Social Service Hubs


Public libraries are increasingly using their positions as accessible centers for information to address homelessness and mental health issues - in San Francisco, a team of Health and Safety Associates have helped place at least 130 patrons in stable housing. While adding social workers to their staff has helped libraries provide social services, the libraries have also focused on hiring people who have experiences homelessness or financial instability to fill those roles and act as peer mentors as well.

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