NYC Court Summons Redesigned With Human Behavior in Mind


New York City courts significantly reduced no-shows for court dates by redesigning court summons forms and sending text reminders to people of their upcoming court dates. An estimated 30,000 fewer arrest warrants were issued, thanks to the behavioral "nudges" that researchers designed with one realization in mind: People often miss court dates accidentally, not intentionally. The changes were made to summons systems, used for low-level offenses, but they could also be used in more serious criminal cases.

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