Why San Francisco's Librarians Make Great Contact Tracers


Librarians’ skills have proved critical to San Francisco’s pandemic response, in roles ranging from translating to communicating public-health announcements, but especially contact tracing. The city’s largest-ever activation of disaster service workers meant sending librarians to the front lines. The dozens chosen for contact tracing work use a combination of research and people skills, striving to build trust with people reached by phone. Says one librarian, “You have to be agile and willing to lean in. It aligns well with my skills as a librarian."

audio Interview with journalist

Related Stories