Artwork stating 'Education Destroys Barriers', 'We Demand Treatment', and 'I Need A Chance'

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  • Making Microcredit Charities Better

    Microfinance was widely lauded for decades as a surefire and promising way to break the cycle of poverty and uplift the economies of the developing world, especially when targeted for women. But hard data has shown that, on its own, micro-loans don't serve to create sustainable change without a comprehensive approach, and that there are many other factors - such as education and healthcare - to consider when leveraging these tools.

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  • Addicts Need Help. Jails Could Have the Answer.

    Kentucky is rethinking its penal system for dealing with drug offenders and has shown success in reducing recidivism and relapse rates. Instead of leaving addicts to languish in the typical jailhouse environment of "extortion, violence and tedium," more than two dozen of the state's county jails have created separate units devoted to full-time addiction treatment and support-services for prisoners that involve peer-policing.

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  • Colo County Offers Housing Comparison

    As second-home owners increase property values and decrease the supply of residences in Gunnison County, its year-round community faces a dwindling affordable housing stock. Nearby, a popular tourist town of Breckenridge in neighboring Summit County has been able to deliver a measurable increase in affordable homes. The Gunnison County Housing Authority is following Summit's goal-oriented, community-driven solution, and turning to residents to form a community plan and vision.

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  • Inclusive Prosperity in an Age of Local Action

    The West Philadelphia Skills Initiative is working to structure an inclusive economy by bridging socioeconomic gaps between classes; by connecting large employers with the pool of people currently seeking work, this community-empowered group is working to create "an actionable strategy for ... pathways into the middle class"

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  • Mobile “CityTree” Installations Use Moss to Clean Air in Urban Areas

    CityTree doesn't resemble the typical tree, but it provides the environmental benefit of 275: this structure, designed for urban landscaping by "Green City Solutions," filters air, cools the surrounding environment and removes CO2 and harmful air pollutants. As climate change worsens our air quality, these structures have proven to monitor and combat the air pollutants in cities all over the world.

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  • The Stickers that Save Lives

    Vehicle crashes are the number one cause of death for young adults in nearly every country around the world, but the issue receives less policy attention or funding than diseases or terrorism. One clever initiative called Zusha in Kenya is using a very simple method - stickers - to spread safety messages on public transportation, and have already reduced bus accidents by as much as 25%.

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  • The Future of CRM and Customer Service: Look to Boston

    To better serve the Boston community, the city launched a mobile app to address gaps in traditional 311 hotline calls. Now, "nearly 60 percent of service requests come via digital channels" and city officials are better able to "track the city’s performance against a benchmark service-level agreement."

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  • Cloud 311 Popularity Grows as Cities of All Sizes Move to Remotely Hosted CRM

    Traditional 311 operations can be costly to maintain, so the city of Sacramento implemented cloud CRM in order to cut costs and increase flexibility of operations. While there is still room to expand what is offered, this cloud-based solution does offer the "ability to set up and launch 311 quickly, without the need for IT staff to maintain the servers and networks."

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  • Officials: Mental health officer program already successful

    In Victoria, Texas, the police department and mental health officials are joining forces to better respond to community crisis situations. From certifying police officers as mental health officers to assessing whether people already in jail have mental illnesses, the city is already reporting success from the initiative.

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  • English learners: Struggling CT schools ignore a proven path

    Dual language programs create a bifurcated school day with one half taught in English and the other half in a different language. Research has overwhelmingly shown that these programs, starting as early as kindergarten, helps close academic gaps between native and non-native English speakers as well as strengthen English skills and skills in their native language.

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