Artwork stating 'Education Destroys Barriers', 'We Demand Treatment', and 'I Need A Chance'

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  • Two communities and a proposal for a shared pool. Why it failed.

    Both Alexandria and Arlington wanted a large swimming pool; however, the two cities couldn't work together on a joint project because they couldn't agree on the location. Thier attempts to create a shared swimming pool ultimately failed. In the process, there were times of progress and cooperation between the public and private sectors, thereby creating an opportunity to learn from what went right and wrong.

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  • The Future of CRM and Customer Service: Look to Boston

    To better serve the Boston community, the city launched a mobile app to address gaps in traditional 311 hotline calls. Now, "nearly 60 percent of service requests come via digital channels" and city officials are better able to "track the city’s performance against a benchmark service-level agreement."

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  • Criminalizing Homelessness

    In Eugene, Oregon, the city – much like the rest of the United States – has often practiced ticketing, citing, and/or arresting individuals as a response to homelessness. The practice, often referred to as the criminalization of homelessness, is now being called into question by groups across the city. Since the police are often the initial responders to people experiencing housing insecurity, the city is trying responses like community outreach to better address the needs of these individuals instead of writing them a ticket or sending them to jail.

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  • More Than Just Hope

    Prospects in Camden, NJ, one of the most impoverished and murder-ridden cities in the U.S., are finally looking up, particularly for its younger residents. This is in part thanks to Hopeworks, a nonprofit that provides Camden’s youth with employable skills while addressing childhood trauma and socioeconomic stresses. Having served 3,500+ people in their 17 years of operation, Hopeworks is now expanding its success story to Philadelphia, where they will implement a pilot program later this year.

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  • Could we better handle catastrophes if we knew they were coming?

    Experts warn us about disasters. Climate change, 9/11, Hurricane Katrina, and the rise of ISIS were all predicted ahead of time. Listening to these warnings requires pushing past the desire to shut down when contemplating big catastrophes, looking critically at available data, and being willing to entertain the possibility that an event can happen that has never happened before.

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  • Medical Waste in Cairo: Impact and Health Problems

    Large amounts of mismanaged medical waste are a concern in Cairo, since they can cause a wide range of illnesses and negatively affect the environment. NGO's are working to direct waste to proper sites, provide medical treatment to infected individuals, and help educate the public.

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  • A garden bridge that works: how Seoul succeeded where London failed

    Seoul’s new Skygarden has succeeded in transforming an old highway into an urban garden meant to connect different parts of the city. It is one aspect of a broader urban revitalization plan that includes the appointment of a city architect, emphasis on more pedestrian-friendly areas, and renovation of a business center. Cities like London, which has failed in building a garden on a bridge, can look to Seoul’s success for future urban development efforts.

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  • When Chicago cops moonlight, no one is watching

    There is much to be learned from The Chicago Police Department's failure to regulate moonlighting police officers. Boasting the nation's weakest oversight of documenting its officer's second-shift jobs, the department has seen repercussions both in shooting statistics and tax payer dollars. It's not what Chicago is doing that is a solution, but what others are doing that they should learn from.

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  • Eviction prevention efforts in Baltimore lag

    Resources to prevent evictions in Baltimore continue to decline, even while other cities are allotting more resources to keeping people in their homes. This article explores the many problems facing Baltimore tenants trying to avoid eviction and juxtaposes those examples with those of other cities such as New York, which is actually expanding funding for attorneys to represent tenants because avoiding evictions saves money. Many organizations in Baltimore say people often need help just once to avert a crisis, but the funds available to help continue to dwindle.

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  • STARS Program Helps Drug Court, Families Align

    Sacramento County Department of Health and Human Services arose from the need to improve the outcomes of drug addicted parents and their children, such as increasing reunification statistics. STARS employs case workers who have previously been drug addicted, and can provide immediate support and services such as meeting with the participant, accessing treatment options, and drug screening.

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