Artwork stating 'Education Destroys Barriers', 'We Demand Treatment', and 'I Need A Chance'

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  • ‘Meeting people where they're at': How mobile crisis-response teams work

    Thunder Bay police formed IMPACT (Integrated Mobile Police Assessment Crisis Team), pairing crisis responders with mental health expertise with police officers to respond 24/7 to people experiencing mental health crises. Instead of defaulting to police responses, which risk the use of force and often land people in custody or a hospital, the teams often are able to get people connected to needed social and health services. So far the team has managed to divert about 40 percent of calls to helping services.

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  • A California town was promised police reform – then police got involved

    A series of killings by the police sparked a community-led movement urging greater accountability and better training. The campaign bore fruit when the Chico mayor formed a committee to examine use of force policies. While police-reform advocates got appointed to the committee, the panel was dominated by the police and their political allies. Use of force policies never got examined. The city, in fact, ended up giving the police more resources and power. One policing critic concludes from this episode that professionalizing the police without scrutinizing their mission is bound to fail.

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  • Social Workers Instead of Police? Denver's 911 Experiment Is a Promising Start

    Four years after pairing social workers with police officers on certain nonemergency calls, Denver's STAR program began dispatching a mental-health clinician and paramedic as sole first responders when health and social services are needed rather than arrests, jail, and the risk of police violence. The program in its first six months, though limited by geography and hours, handled 748 calls without any police involvement. Police, in fact, are relaying many of the calls that STAR takes. STAR teaches other large cities useful lessons, but it's only as good as the local mental-health infrastructure.

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  • With gun suicides on the rise, a rare hotline staffed by St. Louis teens saves lives

    Kids Under Twenty One has taken phone calls from thousands of St. Louis-area youth to its 24/7 crisis hotline and has educated many more students at 60 schools in four counties. Teens staff the hotline, a rarity. KUTO counters the myth that talking about teens' suicide risks encouraging suicides. Instead, education about mental health care and gun safety promotes intervention during critical moments and reduces the stigma associated with seeking help. Missouri's teen suicide rate is among the highest in the country, but the St. Louis area, where KUTO has worked for 20 years, is among the state's lowest.

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  • Early intervention program to stem domestic violence in Poughkeepsie faces resistance

    An early-intervention program targets people suspected of domestic violence with services meant to end the abuse through deterrence and counseling rather than after-the-fact punishment. In Kingston, New York, the Intimate Partners Violence Intervention program has contributed to a 36% drop in reported abuse and a low recidivism rate. Multiple agencies provide services aimed at prevention of abuse, while police arrest threats escalate depending on the severity and frequency of the abuse. In nearby Poughkeepsie, the program's development has been stalled by objections from criminal defense lawyers.

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  • Schools Look To Algorithms To Flag Students Who May Harm Themselves

    Companies like Gaggle are typically used by school districts to track student online behavior, but now they are tracking something else—self-harm. Machine learning flags words that might indicate a student is thinking of hurting themselves. “It gives us insight into what the student's thinking.” Gaggle identified 64,000 student references to suicide and self-harm. The company claims to have saved 927 student lives. In Mason City, districts receive alerts when a student’s search is flagged. “Nicole Pfirman says there have been a few times where she believes an alert saved a kid's life.”

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  • Here's What Happens When Social Workers, Not Police, Respond To Mental Health Crises

    Honolulu could benefit from adopting the approach to mental-health crisis calls to 911 that Eugene, Oregon, uses. But it would need to make big changes first in its critical infrastructure. Eugene's CAHOOTS program sends counselors and medics on 17% of the calls coming to its city's 911 center, saving millions on police, ambulances, and emergency room visits. Non-police responders de-escalate potential conflicts and get people the help they need without arrest or violence. Honolulu is primed to examine this approach, as many cities have done, but it's not a simple matter to start it.

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  • Cops and Hippies

    The CAHOOTS program, which sends medics and counselors on certain 911 calls instead of the police, has become a national model in the wake of 2020's criminal-justice protests. But its roots reach back half a century, when a free medical clinic serving the hippie counterculture emerged as a public-health response to drug, mental health, and other non-violent emergencies. CAHOOTS has grown into a 24/7 service that saves Eugene millions in policing and medical spending, and saves many on the streets from unnecessarily punitive interactions with the police.

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  • An AI is training counselors to deal with teens in crisis

    Crisis hotlines and chat services are turning to technologies such as AI tools to help assist an oft-overburdened system. At The Trevor Project, AI is used as both a risk assessment tool and as a role-play simulator to train volunteer counselors to correspond with callers. Users of these tools stress that they are not a replacement for counselors, but rather a tool to help the humans in these roles.

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  • How does Portland's Street Response Team compare with a similar program in Denver?

    Although Eugene, Oregon's long-running, successful CAHOOTS program serves as one model for the new Portland Street Response, a more relevant model can be found in Denver's STAR program. Like CAHOOTS, STAR responds to mental-health and other crisis calls with medics and counselors rather than police officers. But Denver's size, demographics, and homelessness make it much more analogous to Portland. In STAR's first six months, it handled nearly 750 calls without a single arrest. Both STAR and PSR are starting small, so more resources are needed if the pilot projects succeed.

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