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  • Governments Explore Using Blockchains to Improve Service

    Governments around the world are exploring whether blockchain technologies can improve public administration. In theory, blockchain could improve accountability and trust in government. In practice, pilot projects are hitting roadblocks and may take more time to implement and scale than some might hope.

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  • Always Under Construction

    To resolve road construction communications with frustrated drivers, the New Orleans government developed RoadWork NOLA - an app that showed planned road construction. Unfortunately, no one was using it. Instead of giving up on their idea of a solution, they decided to embark on a plan to make it better through project iteration and human-centered design.

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  • Good design is good policy

    As the treasurer of St. Louis, Tishaura Jones is making transformative change to connect more people to banks and savings accounts. Modeling initiatives after other successful municipal government programs across the country, Jones helped start the College Kids Children’s Savings Accounts, which creates a college savings account for all children entering public kindergarten. This is one of many steps to help St. Louis residents take better advantage of financial services.

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  • 'ICE Is Everywhere': Using Library Science to Map the Separation Crisis

    Using their research skills to obtain public information, a group of librarians created an interactive map showing the location of ICE offices and juvenile detention facilities. They also created a toolkit to assist digital humanities workers to know how to respond in a crisis.

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  • Farmers staring at losses after India shuts door to ‘ndengu'

    An initiative in Kenya showed major promise in pulling farmers out of poverty by supplying them with subsidized seeds to grow green grams, ndengu, for overseas markets. The success of the idea relied heavily on a promise by the prime minister of India to buy the entire crop, which triggered a series of steps to help the farmers grow grams and export them. But despite a bumper harvest, India banned importation of the crop to help its own farmers, leaving Kenyan officials to look at other options.

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  • Philadelphia Works to Digitize Paper-Based Processes

    In Philadelphia, City Hall is aiming to solve problems by making outdated processes more efficient. After digitizing the Request for Proposal process, a pilot program found an 89% decrease in processing time. The City is also working with a local tech start-up to digitize the position requisition process and has introduced DocuSign to make the authorized signer process easier.

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  • What Alabama Can Teach You about Storm Resilience

    After witnessing the devastating impact of Hurricane Katrina, changemakers in Alabama took control of creating a more accountable insurance system that valued weather-resilient home construction.

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  • To Combat Potholes, Cities Turn to Technology

    Watch out, potholes. Local governments are coming for you. New technology makes it easier than ever to report potholes, track repairs, and anticipate road issues before they even happen.

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  • Why Are Millions Paying Online Tax Preparation Fees When They Don't Need To?

    Thanks to an agreement between the U.S. government and a consortium of companies including Intuit and H&R Block, 70 percent of taxpayers are supposed to have access to free online tax preparation services. But Free File is confusing and poorly publicized. Only about 3 percent of eligible tax returns over the last 16 years used the system.

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  • Growth and taxes: Can Alaska's local option sales tax system prove a model for Montana?

    In Alaska, there is no statewide sales tax. Instead, individual municipalities vote on and control their own levies. In the capital city of Juneau, sales tax revenue covers about half of the city’s annual budget with more than 17 percent coming from the pockets of tourists. This system could make sense for Montana as well.

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